Refund Policy
We want you to feel comfortable paying us — so the entire process is designed around seeing the result before you commit. Here's exactly how money works with 66Hours.
1. You see the preview before you pay
We build a full preview of your website from your business's public reviews, prices and photos. You only pay after you've seen and approved that preview. No payment is taken for the preview itself.
2. Two rounds of edits included
After you approve the preview, you get two rounds of changes free — wording, colors, photos, services, prices. We keep going until the two rounds are used or you're happy.
3. Full refund within 7 days of payment
If we can't build the website you approved — or you changed your business direction within 7 days of paying — you get a full refund. No questions beyond a short email explaining what went wrong, so we can improve.
4. When we don't refund
Refunds don't apply when the site has already launched and matches the approved preview. This includes:
- The site works as described but you later changed your mind about the design or wording — that's a change request, not a refund reason.
- You requested the site be taken down after launch — then it's a change, not a fabrication.
- Third-party costs already spent on your behalf: domain registration fees and payment-processing fees (typically a small, disclosed amount).
5. How to request a refund
Email hello@66hours.com from the address you used to order. Tell us your business name and a one-line reason. We respond within 48 hours — usually much faster. If approved, the refund lands back on the original payment method within 5 business days.
6. Where this sits in your agreement
This policy is part of your Terms of Service. If anything here conflicts with the Terms page, the specific terms for money in this policy take priority.